You won’t be sending “checking in!” emails. You’ll be the North Star. The person clients trust to tell them what they need to hear, not what they want to hear.
What you’ll own
- Client relationships from onboarding through expansion. Their wins are your wins
- Campaign performance optimization: reply rates, conversion paths, pipeline attribution
- Translating client goals into execution plans for our GTM engineers
- Weekly strategy calls where you actually move the needle, not just report status
- Identifying upsell opportunities that create real value (not just revenue for us)
- Making clients so dependent on you they can’t imagine working without you
You’re a fit if you have
- 3–4+ years in customer success, account management, or consulting (B2B SaaS strongly preferred)
- Deep understanding of B2B sales motions. You know what good outbound looks like
- Experience with cold outreach, email campaigns, or marketing automation tools
- Strong analytical instincts. You live in dashboards and optimize based on data
- Ability to have hard conversations and push back when clients are wrong
- Self-starter mentality. You don’t wait to be told what needs fixing
Bonus points
Experience with Clay, Smartlead, Instantly, Apollo, or similar GTM automationBackground in sales, SDR, or RevOps rolesUnderstanding of email deliverability and cold outreach methodology
You’ll build the systems that generate pipeline. Clay workflows with AI-powered personalization. Email infrastructure that actually delivers. Multichannel sequences that convert. This isn’t about following playbooks. It’s about building them.
What you’ll own
- Building sophisticated Clay workflows with AI personalization at scale
- Setting up and optimizing email infrastructure (domains, warming, deliverability)
- Integrating tools across the entire GTM stack (Clay, Smartlead, Instantly, HeyReach, Apify, n8n)
- Troubleshooting campaign performance and making real-time optimizations
- Creating documentation and systems so we can scale what works
- Staying ahead of the curve on new GTM tools and tactics (because they change monthly)
You’re a fit if you have
- 1–2+ years hands-on with GTM automation tools (Clay, Apollo, Smartlead, Instantly, etc.)
- Strong understanding of B2B outbound: data enrichment, email deliverability, multichannel orchestration
- Comfortable with APIs, webhooks, and no-code/low-code automation platforms
- Detail-oriented troubleshooting skills. You hunt down edge cases
- Ability to juggle multiple client projects independently
- Obsession with learning. You’re already testing tools we haven’t heard of yet
Bonus points
Experience with n8n, Make, Zapier, or other automation platformsBackground in sales, SDR, or RevOps roles where you built your own systemsFamiliarity with web scraping, Apify, or data enrichment APIsAI prompt engineering for personalization at scale